If you suffer a total loss of power to the property, firstly check to see if there are any problems in the area. Looking at neighbouring properties and streetlights will indicate if there are problems with the network. If you have access to a phone or internet, calling the power provider or checking their website might indicate a problem in your area.
If you think the loss of power only applies to your property, firstly check the circuit breaker fuse board. All switches should be positioned to ‘on’. If any are positioned to ‘off’, flick the switch to ‘on’ to remedy the fault. If the switch continues to flick back to ‘off’, this indicates a fault in the circuit. You should leave the applicable switch in the ‘off’ position and notify us at the earliest opportunity within the next working day.
If you have an old style fuse board that requires the changing of fuse wire, there is a handy video here to guide you though it;