If you instruct a contractor out of hours and the situation is not deemed to be an emergency, you may be charged for the call out fee, the cost of which can be higher than usual when instructed out of hours.
If you instruct your own contractor to handle an emergency situation outside of office hours, be sure to obtain an invoice or receipt. We will endeavour to reimburse you.
If your landlord has Scottish Gas boiler and central heating cover, please contact Scottish Gas in the first instance before instructing one of our on call contractors.
For recommended emergency contractors, click on the link for your location to scroll down to the correct contractors.
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