With more people working from home, we will need your assistance in facilitating a contractor to visit your property.

We will instruct the contractor as usual, once you have reported it to us via our website support page.

Our contractors are not employed by ‘burgh but we have instructed them to carry out a risk assessment before visiting any tenanted properties, to ensure that they and you are not exposed to any unnecessary risk and also to use safety precautions such as wearing gloves and masks.

If you are anybody in your household is symptomatic of Covid 19 or if you are self-isolating, you must inform us and the contractor before they attend.

It may help for you to leave the property during the time of the contractors visit so that there is no unnecessary person to person contact.

If you are not comfortable with the contractor entering the property or you feel that they are not taking the necessary precautions to protect you or themselves, let us know immediately.